Issues

Wide range of issues crop up in a laboratory setup. An issue can be anything like performing a wrong test, entering wrong values, decrease in turnaround time and machinery and equipment breakdown.

Issue tracking module provides the most user-friendly mechanism of issue escalation and resolution.

Features
  • Issue searching and tracking according to categories across branches
  • Facility to add new issues & categorizing an issue as ticket, idea and question
  • Assigning priority levels to issues
  • Issue reporting in standard email format
  • Facility to attach appropriate files with email
  • Enabling privileged users to close or reopen an issue