Wide range of issues crop up in a laboratory setup. An issue can be anything like performing a wrong test, entering wrong values, decrease in turnaround time and machinery and equipment breakdown.
Issue tracking module provides the most user-friendly mechanism of issue escalation and resolution.Features
- Issue searching and tracking according to categories across branches
- Facility to add new issues & categorizing an issue as ticket, idea and question
- Assigning priority levels to issues
- Issue reporting in standard email format
- Facility to attach appropriate files with email
- Enabling privileged users to close or reopen an issue